Quality Assurance

ITG is ISO 9000:2001 certified and places particular emphasis on quality control of processes, customer satisfaction and customer feedback. We use every opportunity to be ISO compliant and use ISO documentation processes as our operating model. We are committed to providing exceptional customer satisfaction and service in all areas of contract requirements, ensuring Service Level Agreements (SLAs) or SOW performance measures are met or exceeded 100 percent of the time, and that we are compliant with all applicable regulatory requirements. 
The quality assurance process utilized by incorporates a well-defined and agreed upon methodology for identification and root cause analysis of failures, results reporting, improvement recommendations, providing open access to data and findings by stakeholders, and providing for and facilitating problem resolution in accordance with ISO 9001:2000. This process embodies the following criteria:

Provide High Quality Service
Meet/Exceed SLAs
Continuously Improve Our Systems
Manage Every Customer Moment
Take Responsibility
Take Action
Admit Mistakes First
Ask For Complaints
Cure Complaints Now

Team ITG's Project Quality Assurance Plan and QC/CSP TO Work Plans incorporate a Total Quality Management approach to project implementation. These plans include a customer feedback program that will identify the working areas and the means to prevent, rather than simply fix problems.